Privacy Policy

At Touboukou, accessible from https://touboukou.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Touboukou and how we use it. We are committed to protecting your personal information and your right to privacy regarding our Ceramic Tea Sets and Artisanal Bowls collection.

1. Information We Collect

When you visit Touboukou, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may collect:

• Personal Information: Name, shipping address (e.g., for delivery from our 119 Garfield Dr facility), billing address, payment information, email address, and phone number.
• Device Information: Version of web browser, IP address, time zone, and how you interact with our artisanal product pages.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Purpose	Description
Order Fulfillment	Processing payments, arranging shipping, and providing invoices.
Communication	Sending order updates via email and responding to support queries.
Security	Screening orders for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• We use external service providers to power our online store.
• We share your address and contact details with shipping carriers (USPS, UPS, FedEx) to ensure your tea sets reach 119 Garfield Dr or your specific location.
• We may share information to comply with applicable laws and regulations.

4. Data Retention

When you place an order through Touboukou, we will maintain your Order Information for our records unless and until you ask us to delete this information. This helps us manage the 30-day return window and 7-day refund processing effectively.

5. Cookies

Touboukou uses ‘cookies’ to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Security of Your Data

The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect your Personal Information, including SSL encryption for all transactions, remember that no method of transmission over the Internet is 100% secure.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@touboukou.com.