Return & Refund Policy

Return & Refund Policy — Touboukou

Last Updated: February 2026

At Touboukou, accessible from touboukou.com, your satisfaction with our wall art and decor is our absolute priority. We understand that choosing the perfect piece for your home is a personal journey, and sometimes a product may not meet your expectations once it arrives. To ensure a stress-free shopping experience, we have established a transparent and customer-centric return and refund process.

By making a purchase on our website, you agree to the terms and conditions outlined in this policy.

1. RETURN ELIGIBILITY & REQUIREMENTS

To maintain the quality of our inventory and ensure fairness for all customers, we ask that you adhere to the following eligibility criteria:

• Return Window: You have 30 days from the date of delivery to initiate a return request.
• Item Condition: Products must be returned in their original, unused condition, with all original packaging and tags intact. Wall art must not show signs of hanging, mounting, or environmental damage.
• Proof of Purchase: A valid order number from Touboukou is required to process any request.
• Non-Returnable Items: Final sale items or customized art pieces may be exempt from standard returns unless they arrive damaged.

2. 100% FREE RETURNS (NO HIDDEN COSTS)

We believe that returning a product should not be a financial burden. Touboukou is proud to offer a completely free return process for our U.S. customers:

• Prepaid Shipping Labels: We provide a prepaid return shipping label for all authorized returns; you will never have to pay for return postage.
• No Restocking Fees: Unlike many retailers, Touboukou does not charge any restocking or administrative fees to process your return.
• Full Reimbursement: You will receive a 100% refund of the original purchase price.

3. HOW TO INITIATE YOUR RETURN

To start a return, please follow these simple steps:

1. Contact Support: Email our dedicated team at support@touboukou.com with your Order Number and a brief explanation of why you wish to return the item.
2. Receive Your Label: Once your request is verified, we will email you a prepaid shipping label and detailed instructions within 24 hours.
3. Pack and Ship: Securely pack the item in its original box, attach the prepaid label, and drop it off at the designated carrier (USPS, UPS, or FedEx) location.

4. REFUND PROCESSING & TIMELINE

Transparency regarding your money is vital. Here is how we handle your refund:

• Initial Inspection: Once your returned package is received at our facility located at 1402 S 34th St, West Des Moines, IA 50265, our team will inspect the item within 1–2 business days.
• Approval Notification: Following inspection, we will send you an email confirming whether your refund has been approved.
• Credit Disbursement: Approved refunds are issued immediately to your original payment method (Visa, Mastercard, Discover, Amex, or PayPal).
• Financial Institution Delays: It typically takes 5 business days for the funds to reflect on your statement, depending on your bank’s processing times.

5. FREE EXCHANGES

If you decide that a different size or style would better suit your space, we offer Free Exchanges. Please email support@touboukou.com to check stock availability. We will provide a free return label for the original item and ship your new selection at no additional cost to you.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Upon receiving your order, please inspect the art immediately. If you receive a damaged, defective, or incorrect item:

• Contact us at support@touboukou.com within 7 days of delivery.
• Provide clear photographs of the damage or the incorrect item.
• We will prioritize a free replacement or a full refund immediately to resolve the issue.

7. ORDER CANCELLATIONS

• Before Fulfillment: You may cancel your order for a 100% refund within 12 hours of placement.
• Post-Shipping: If the order has already been dispatched to the carrier, please wait for the package to arrive and follow our standard return process.

8. CONTACT US

For any questions regarding our return and refund procedures, or for assistance with a specific order, please reach out to us:

• Store Name: Touboukou
• Physical Address: 1402 S 34th St, West Des Moines, IA 50265, United States
• Email Support: support@touboukou.com
• Customer Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)